Changes to your water and sewerage account

On 30 November 2009, the premier of Tasmania announced changes to the way your water and sewerage account is to be calculated and paid.
This includes the increase for your total account to 5%.

Increases to service charges are now capped at 5%
All customers were originally advised of increases up to 10% in this year’s water and sewerage charges. In November 2009, the State Government announced that a new, lower cap of 5% will apply to your total account.

If you paid an increase of 5% or less on your total water and sewerage account, then the amounts you owe remain the same.
If your total water and sewerage account for 2009/10 increased by more than 5%, your account has now been adjusted
If you paid the total amount of your 2009-10 account up front and if you paid an increase of more than 5% we have placed a credit against your account.

Volume charges also capped at 5%
For metered customers, the rate charged for the volume of water consumed is also subject to the 5% price cap. Customers are charged for consumption in a range of ways throughout the state.
Some customers receive an allowance and are charged excess water charges if they use more than the allowance. Others are charged according to how much they use. In each case the price charged per thousand litres has been adjusted to reflect the 5% cap.
Volume charges are set out in a separate account for metered customers.
There will be no refunds for volume accounts as these accounts had not been sent out prior to the State Government announcement.

More time to pay your account
The due dates for instalments have been extended.
Future instalment dates are:
30 April 2010 for 3rd instalments
30 June 2010 for 4th instalments

Please note, all clients of @home property management - we have made these changes on your behalf.